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Interaction record supress

Former Member
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I am trying to implement the BADI CRM_IC_IARECORD for suppressing creation of interaction records.The interaction record should get generated only when the user clicks on the interaction record work center.

I passed RV_SUPPRESS_IREC as true but then it suppressed the IR generation for even the interaction record work center.

What should be done in such a scenario?

Also in the BAdi when I pass RV_SUPPRESS_IREC as true and then return to service ticket i am getting a message 'Transaction Cancelled' and all fields are getting disabled.

Thanks and Regards


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Former Member
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Did you see the badi implementation "CRM_IC_IARECORD"?

The badi implementation judges if the inbox triggered the request of an interaction.

The following part is key point I suppose.

if lr_interaction->get_source( ) eq if_crm_ic_interaction=>source_agent_universal_inbox.

Hope it helps you.


Fukuhara Yohei