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Interaction record should save with END button when user click on YES button on given pop up

former_member188098
Active Contributor
0 Kudos

Hi all,

My requirement is that when user click on the END button in interaction center.A pop up should be appear which ask about 'Do you want to save data' and if user click on YES button the data should be saved.But now in my case the data is also not saved when click on end button. I searched for the same but mostly found that no data should be save on END button.

Regards,

Harish

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello Harish,

In customizing you define which interaction record transaction type should be saved on end.

SPRO

CRM - Interaction Center WebClient- Business Transaction- Define Business Transaction Profiles

The system would automatically look for the customizing while saving the interaction record when you try to end a confirmed account in the interaction center.

BAdI: Control of Interaction Record Creation would control the creation by suppressing specific cases, make sure this is not active in you case.

Regards

Raj

Answers (0)