installed Base

[Former Member]

Hi,

i am having some doubts on Installed Base

who create installed base and when it was created what is the use of installed base and tell me the total process of installed base

can any one give information regarding this.

[Former Member · Accepted solution]

Hi Thanks for u r replay,

is installed base created after order was created or after creation of any service order and is installed base createed with ref. to these documents

if u have any document installed base can u forword me.

sanjana_priya22@yahoo.co.in

[Former Member · Accepted solution]

HI Sanjana,

An Installed Base is created prior to the creation of Order. While you create a Service Order you will create that order against some already created installed base. And in the order you will associate that Installed Base.

I will mail you the documents in your mail Id.

Thanks,

Samantak.

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[Former Member · Accepted solution]

Hi thanks for u r replay,

u mean that Ibase was created before service order creation. but how can u know that for which customer u have to create Ibsae and what components we have to add in that Ibase.

[Former Member · Accepted solution]

Hi Sanjana,

When you create an Installed Base you create it against a Business Partner. And for what ever component yuo want maintain that installed base you have to enter that details also. So we can tell from that installed base all the for which customer it had been created and all the details.

Now when you create a service order and associate it against an installed base then you can easily identify all the necessary components and can associate it with the service orders.

Thanks,

Samantak.

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[Former Member]

Hi,

<u>Regarding Creation of an Installed Base:</u>

You can create installed bases in the SAP GUI, in the People-Centric UI (PC UI), on the Mobile Client and in Internet Customer Self-Service (ICSS).

<u>Use of installed base:</u>

Use

Installed bases are suitable for storing your customer structures and the service-relevant objects installed at the customer site.

Service contracts can be made and service processes created with reference to installed bases or installed base components.

Interaction Center (IC) employees can search for and display installed base components during customer contact using partner, address or object data, or using the installed base number. Installed base components can be transferred to a list within the IC from which installed base components can be copied as reference objects to a service process.

Before calling at the customer site, or while at the customer site, field service representatives or service employees can display and change installed base data on mobile devices, such as laptops, and create new installed bases.

The customer’s employees can create installed bases or access existing ones using Internet Customer Self-Service (ICSS). They can also enter complaints and service requests for installed base components.

And for the total Process of Installed base:

http://help.sap.com/saphelp_crm50/helpdata/en/bb/00eb39b600272ee10000000a11402f/frameset.htm

Thanks,

Samantak.

<b>Rewards points for useful answers.</b>