Increase idle log out time of IC WebClient to 60 minutes

[Former Member]

Hello All,

We are in the process of implementing ICWC for CRM 5.0.

After we open the CIC screen via transaction: CRM_IC; and remain idle for some time, the system automatically logs out of the CIC screen.

We want the system to log out of ICWC screen only when the the screen has been idle for 60 minutes.

Please guide me to do this.

Regards,

Khushboo

[Former Member · Accepted solution]

Hi,

You can use trx. SMICM (Internet comm. manager)->Goto->parameters->Change.

here you can change the icm/keep_alive_timeout to 60 mins (3600 sec).

Please reward if helpful!

Thanks,

Sudipta.

[Former Member · Accepted solution]

Thanks for your prompt response Sudipta.

I used TCode: SMICM and navigated to the said parameter: icm/keep_alive_timeout but there is no way I can change that parameter.

As a workaround I used transaction RZ10 to assign the new value to icm/keep_alive_timeout parameter. But the change is not reflected in SMICM TCode. Please guide how to change the parameter value.

Regards,

Khushboo

[Former Member · Accepted solution]

May be you will need admin rights to change this. Please check with your Basis colleagues.

Thanks,

Sudipta.