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Huge BPrelationshipassingment leads long time to dispaly the Sold to id-ISA

Former Member
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63

Hello All,

Our client using CRM 4.0 and internet sales application ISA 7.0.

Our client business process is that the customer service user will be assigned to many sold to id as a contact person. This assignment is being done under relationship tab in CRM. Most of the customer service agent has more than 3000 sold to partner assignment. This sold to id will be used to place the order in Web shop.

When ever the customer service agent logs in the web shop , to display all the 3000 sold to ID, system takes very long time (it takes around 5-7 minutes time)

Is there any limit set by SAP for this relationship assignment or is there any performance improvement option available in SAP.

Please advice.

Regards,

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Former Member
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Hello Jega

the same case even I faced with my client...as per my observation...

when the no. of relationship=8 in my BP in CRM; In webshop, when I click Customer Link, it fetches customer list in 8 Seconds

when the no. of relationship=1008 in my BP in CRM; In webshop, when I click Customer Link, it fetches customer list in 24 Seconds

when the no. of relationship=2008 in my BP in CRM; In webshop, when I click Customer Link, it fetches customer list in 50 Seconds

when the no. of relationship=3008 in my BP in CRM; In webshop, when I click Customer Link, it fetches customer list in 1 Min. 18 Seconds

This proves that total number of Relationship maintained (Is contact Person) in a BP directly affect the list of customer for that user in Webshop. The performance in webshop is going low as it fetch all the list of customers maintained in BP.

Regards

Pravin Babu