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How to setup 24x7 SLA for tickets

sathishg
Advisor
Advisor
0 Kudos
125

If the customer has a 24x7 service time with multiple global regions, how do we setup the SLA - working day calendar and operating hours. When you create a service level in Hybris Service, we have to set the working day calendar, time zone and operating hours per day in a week. As per above requirement I selected General calendar for 7 days a week, no time zone and no operating hours. As per help document if you do not set operating hours then system assumes 24x7. However when trying to activate I get error to select time zone and operating hours. How do we setup for 24x7 without errors.

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Answers (1)

Answers (1)

sandeephebbar
Active Participant
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Hi Sathish,

If you want 24x7 SLA, then I would suggest you to maintain any time zone(or UTC) and operating hours Start and End Time as 12:00 AM. Not sure whether it works without a time zone or operating hours.

Regards,

Sandeep