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How to send Service Ticket from CRM to Solution Manager.

Former Member
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Hi all,

at present we are creating service tickets relevant to SAP operations in our CRM instance and we plan to continue to do so.

We also would like to forward these created service tickets to the Solution Manager Service Desk.

There is functionality in Solution Manager to bind into an external service desk. However I believe this is only really relevant to binding in another Solution Manager - in any case, there is seemingly very little documentation about this available.

Has anyone ever done this - sending service tickets from CRM to Solution Manager Service Desk? If so, could someone please let me know where I can find the documentation on that. Any help is much appreciated.

Cheers,

Wolfgang

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Answers (1)

Answers (1)

Former Member
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Hi,

Use "Rule Modeler" for sending emails and also maintain "IF" condotions there.

Regards,

Ankush