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HOW TO SEND EMAIL TO A PARTICULAR PARTNER FUNCTION IN WORKFLOW

Former Member
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Hi guys

we are working on CRM 5.0 standalone system.i want to send mail to a particular partner function whenever lead is created .please suggest some way to send mail to partner function which we have defined as loan officer in our case.

help will be rewarded

regards

ashish

Accepted Solutions (0)

Answers (6)

Answers (6)

Former Member
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hi andrew

yeah u r right .what u said has no link to what i asked but still thanks.can u please elaborate more on what u guys have done .i mean sending mail using smartforms in actions through workflow.

what is the start condition u used and the scheduled condition u have used.i want to know because m pretty confused regarding the scenario of action condition in our case.please tell

help will be rewarded

regards

ashish

Former Member
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hi Sri

one more things i want to ask.you have suggested the porocedure when mail server is there.

if i want to send mail to any recipient without having mail server.is there any way i can do that without maiking agent as general.

i have send mail by making the "assign agent" as general in attributes .

also as our condition is whenever lead is created or in process the mail will be send.

can u please tell me what will be the expression or condition in this case.

like m using

&lead.currentuserstatus& = E002

where lead is a container element.

is this condition true.

please advise reargding the queries.

help will definitely be appreciated.

regards

ashish

Former Member
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Hi Ashish,

Please follow this link

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/d03a6978-a10b-2a10-7baf-8428d86b...

It was done by Rakesh Kumar Jain and he has done it for the benefit of consultants like us.

we should be thankful for him for posting these kind of articles.

Thanks

Srini

Former Member
0 Kudos

Hi,

This may not link in at all, and as I'm relatively new to SAP I apologise if it does not.

We currently have email being sent by workflow in ICWC using Actions, which then link through workflow to a smartform. The Action allows you to specify the partner function that you take the email address from, or at least that is how ours is configured.

I hope this may help?

All the best,

Andrew G.

Former Member
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hi sri

thanks a ton for ur reply,it was exactly i was looking at ,regarding document buddy i have p[osted so many times regarding the subject but no one answered.and what all links were there ,not a single one opened.

if u have any document ,pdf or link then please share it with me

my mail id is :a

nameisashish@gmail.com

thanks once again

regards

ashish

Former Member
0 Kudos

Hi Ashish,

You can send email to a particular partner function by assigning an action profile to the Lead transaction type.

Action profile will have action definition and condition and when you create a action definition, you can specify it to be a particualr partner function and in your case it is Loan Officer.

Under the BP master data mainatin the email address and select the type as INT for communication method.

Select the action definition and then select the method as external communication.

Ashish, you can find more details by seraching on this topic in forum.

Many of them already posted some PDF document to accomplish this.

Thanks

Srini

Former Member
0 Kudos

hi amit

what you have said i have already tried and tested .its fine when m using recepient as user .but now since i want to send mail to a particular partner function .m trying to use EXPRESSION as recipient where my value is

"&LEAD.EMPLOYEE RESPONSIBLE.BUSINESS PARTNER" where Lead is my container element in which i have passed the value of object type.

now what i am not able to understand is that how to retrieve the adress of partner function "loan officer"which is a business partner also.

please suggest some way.if you need further details i will give so but hope it is suffice for u to answer.

and in ur post the conditions u was mentioning ,pz tell where to put those two conditions i mean within the mail its not probable,rite

please tell

regards

ashish

Former Member
0 Kudos

Hi,

Select the step “Send Mail” from the step list.

Enter the subject and the body of the message for the mail to be sent.

Change the recipients according to requirement.

Then select Transfer and to graphic button.

Enter the package as local object and press enter.

Enter the two conditions as Yes or No.

Activate the workflow.

Test the workflow.

Regards,

A S