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How to prevent a sales order in C4C to retransfer to S4 when "Send E-mail" is used?

Mayna
Newcomer
0 Kudos
158

Hello,

Let us say, we have a sales order in C4C that has been transferred to S4 and got confirmed with an S4 ID.

If we use the function "Send E-Mail", the order is set to "In Process" and transferred to S4 again. 

is there a way to prevent this?

thanks

 

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Molly
Product and Topic Expert
Product and Topic Expert
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Hello,

Any changes of Sales Order triggers a synchronization with ERP. Any modifications to Sales Order, like Sales Order creation via email, instigate a synchronization process in our ERP system. This means a record is created in our backend system whenever an Sales Order is altered. 

This process cannot be monitored on a field-level basis due to our existing system architecture. It is a standard procedure that operates automatically upon order amendments to ensure the correct and up-to-date data.

Thank you for your understanding 🙂

Best Regards,
Molly