How to include an MKT area to a user's role?

[former_member654580]

Hello experts

In Customer Trips, a user can only see those that belong to their MKT area.

I've been through the documentation and it says: "To include interactions in your customer journeys that don't have a marketing area assigned, make sure your user role is also assigned to a blank marketing area. A blank marketing area is represented by a space enclosed in single quotes ('').

For more information, see Contacts and Interactions "

How can I assign a blank MKT area to a user's role?

Best regards

Elio C

[SCHNEIDERT · Accepted solution]

Hi Elio,

• go to "Maintain Business Roles" app
• select your Business Role
• click on "Edit"
• click on "Maintain Restrictions"
• Now you can choose if you want to maintain restrictions for Write, Read and/or Value Help
• Here you can now select for example the "Marketing Area for Contacts and Profiles", Edit it and provide as value "Not maintained". Before it was always ' ' which you could also provide. But it seems that this has been replaced by the "Not maintained" value.

Let me know if you need further assistance.

BR Tobias