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How to create Survey Link via SDK for Ticket?

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Hello All,

I have a requirement in C4C to send Survey Link via SMS to customers upon ticket completion.

In C4C it's only possible to send Satisfaction Survey via Email only. I was trying to generate the Survey link via SDK to send that to Customer via SMS. Below is the Code snippet for the same.

When creating ValluationCollection Node it's not getting created. Anyone familiar with this kind of requirement please help.

Thanks a lot in advance.


Apu Tewari

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Answers (1)

Answers (1)

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I think you forgot to add the attachment file for code snippet. Can you please attach it?

Further, I am not sure how you will generate a survey URL via SDK because it is a standard functionality and AFAIK there are no methods or library exposed to generate a Survey URL as part of SDK solution.