cancel
Showing results for 
Search instead for 
Did you mean: 

How stop sending emails in campaign?

shabakov
Participant
0 Kudos

Hello,

Can we stop sending emails campaign in Automated Campaign?

We created and launched campaign with target group of 450k customers. After 50 minutes we want to stop it. Is it possible?

When we clicked "stop" all the messages were sent anyway. Is it correct or we should open the incident?

Accepted Solutions (0)

Answers (1)

Answers (1)

KunalBansal
Active Contributor
0 Kudos

Dear Konstantin,

If the packages have already been started sending email before you STOPPED the campaign, those many emails will be delivered!

Best Regards,

Kunal

shabakov
Participant
0 Kudos

Dear Kunal,

We clicked "stop" at 12:50, but campaign was finished only in 16:29. So we think new packages were created between 12:50 and 16:29 also.

KunalBansal
Active Contributor
0 Kudos

Have you already read the KBA 2644224 - SAP Marketing: Campaign Statuses - Deactivate/ Complete vs Pause/ Stop?

Let me know if your campaign is notbehaving like explained!

shabakov
Participant
0 Kudos

kunalkumar.bansal

Of course. There is only: Complete / Stop closes the complete campaign, no action (also no follow-up action) will be processed anymore.

But in our case new actions were created, how you can see on screen's above.