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Groupware Integration - missing text and attachments

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Hello,

I actually using testing Groupware Integration with MS Outlook.

My problem:

I trying to transfer mails to CRM. No problems so far.

But if I try to open the generated activity after that, the mail text and the attachments are not there.

Any ideas?

Best regards

Andreas

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hello

In your One-to-One e-mail settings, what type of text have you allowed? Plain HTML works I think. The others dont work for us too.

Regards,

Sowmiya

Answers (5)

Answers (5)

Former Member
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HI Marc Pfeifer ,

You need to assign the Activity Category "401 - E-mail" to your Activity type and open the Activity with this category, you will find the attachment and content.

Thanks & Regards

Milan

Former Member
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HI Andreas Schlender,

I am facing the same issue and have posted a thread for the same, see below

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Could you please share, what changes you made to the configuration

Thanks & Regards

Milan

former_member348505
Discoverer
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Hi Milan,

I have the same problem: activity created by one-to-one e-mail: mail body appears as text (note), but attachment missing (nothing appear unter attachment tab).

Were you able to resolve?

Marc

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I found the problem.

It was a wrong customized activity.

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@ Sowmiya: I test yout answer and the attachments appears in the transfer view. But when I save the mail and open the generated activity, the text and the attachments are still not there.

@ Martin: I use the build-in one-to-one mailing

Best regards

Andreas

former_member198218
Active Participant
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How dio you do that? with the built in 1-to-1 mailing or a consulting solution using drag/drop?

regards

martin