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FM for getting the Service Ticket Details

Former Member
0 Kudos

Hi Group,

I have a requirement wherein, I need to get the Service Ticket(s) for the system when I pass the Status of the Service Ticket.

The query is like:

<b>Import </b>-> Passing the <b>Status</b> of the Ticket (like : <b>Assigned/Closed/Resolved </b>).

<b>Export-</b>> Get the details of all the <b>Service Tickets</b> whose status is mentioned in the

<b> Import</b> Parameter..

So please let me know of the <b>FM/BAP</b>I to achieve this task.

thanks in advance.

Regards,

Amit.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Amit,

You can use FM

'CRM_SERVICE_PROCESSES_SEARCH'

Here in 'Export' Parameter:: STATUS specify the status required

Parameter: FROM and TO for dates.

and collect the result from Import parameter: BUSINESS_PROCESSES_LIST

Best Regards,

Pratik Patel

<b>Reward with Points!</b>

Former Member
0 Kudos

It solved my problem.

Thanks a lot.

Answers (1)

Answers (1)

animesh_kumar2
Active Participant
0 Kudos

Try custom FM for this.

Regards,

Animesh