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Exchange Data Between IVR Applications

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Hi All,

I need your assistance please.

Objective: I created 2 IVR applications and need to pass data from one to the other, please see IVR details below:

  • Main Menu (IVR Number  = 3580000)
  • Employee Services (IVR Number = 3580001)

Steps Followed:


1. On my "Main Menu" application, I have created a dictionary which has predefined values:



2. I then declared a variable (ZCheck) to test if I can access the data in the dictionary; this works as I can see the evaluated value value on the logs:


3. I transfer the call to my second IVR application (3580001) passing my dictionary "ZBCM_DICT":



4. On my second IVR application, I declared a variable to access data from the same dictionary created on my first application:



5. However, I am getting an "error" on the logs regarding the dictionary:


Your input on how I can resolve this will be much appreciated.

Regards,

L.M

Accepted Solutions (1)

Accepted Solutions (1)

former_member250653
Participant
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Hi Lopedius,

if you send your data from IVR1 the way like you did, then you will get the retrieved data in that way:

ZRetrieveStored = {IVRINFO}.get("First")

You also have the possibility to send the data like this:

Then you will get the data in that way:

ZRetrieveStored = {IVRINFO}.get("ZBCM_DICT").get("First")

BR,

Thomas

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Hi Thomas,

Thanks for your assistance.

I tried both suggestions and they worked.

Regards,

Lopedius

Answers (0)