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Error: Sending the email to the following server failed : smtp.gmail.com:587 in SAP Commerce Cloud

3,995

We have a problem sending emails in SAP Commerce Cloud, we have the following configuration:

mail.smtp.server=smtp.gmail.com

mail.smtp.port=587

mail.replyto=mail@gmail.com

mail.smtp.user=mail@gmail.com

mail.smtp.password=mypassword

mail.use.tls=true

mail.smtp.starttls.enable=true

mail.from=mail@gmail.com

We already test it in local environments and works fine. We found a script to test it and below is the result:

220 2.0.0 Ready to start TLS
org.apache.commons.mail.EmailException: Sending the email to the following server failed : smtp.gmail.com:587
	at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1469)........


Caused by: javax.mail.MessagingException: Could not convert socket to TLS;
  nested exception is:
	javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
	


Caused by: javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
	at java.base/sun.security.ssl.HandshakeContext.<init>(HandshakeContext.java:170)

Can some one help us with this?

Sap commerce cloud version 1905.

Complete trace is:

DEBUG: JavaMail version 1.4.4
{"origin":"access-log","timeMillis":1627600093250,"thread":"hybrisHTTP35","contextMap":{"remoteHost":"10.246.1.233","remoteUser":null,"requestLine":"POST /hac/console/encrypt HTTP/1.1","statusCode":200,"bytesSent":1249,"processMillis":17,"commitMillis":16,"connectionStatus":"+"}}
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol: {imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "smtp.gmail.com", port 587, isSSL false
220 smtp.gmail.com ESMTP s81sm2509870qka.82 - gsmtp
DEBUG SMTP: connected to host "smtp.gmail.com", port: 587


EHLO backoffice-969d7559f-k9zr7
250-smtp.gmail.com at your service, [40.121.61.30]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8
DEBUG SMTP: Found extension "SIZE", arg "35882577"
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "STARTTLS", arg ""
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "CHUNKING", arg ""
DEBUG SMTP: Found extension "SMTPUTF8", arg ""
STARTTLS
220 2.0.0 Ready to start TLS
org.apache.commons.mail.EmailException: Sending the email to the following server failed : smtp.gmail.com:587
	at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1469)
	at org.apache.commons.mail.Email.send(Email.java:1496)
	at org.apache.commons.mail.Email$send$3.call(Unknown Source)
	at Script1.run(Script1.groovy:20)
	at org.codehaus.groovy.jsr223.GroovyScriptEngineImpl.eval(GroovyScriptEngineImpl.java:321)
	at org.codehaus.groovy.jsr223.GroovyCompiledScript.eval(GroovyCompiledScript.java:72)
	at de.hybris.platform.scripting.engine.impl.PrecompiledExecutable.execute(PrecompiledExecutable.java:49)
	at de.hybris.platform.scripting.engine.impl.AbstractScriptExecutable.execute(AbstractScriptExecutable.java:115)
	at de.hybris.platform.hac.scripting.impl.DefaultScriptingLanguageExecutor$1.execute(DefaultScriptingLanguageExecutor.java:77)
	at de.hybris.platform.tx.Transaction.execute(Transaction.java:1181)
	at de.hybris.platform.tx.Transaction.execute(Transaction.java:1149)
	at de.hybris.platform.hac.scripting.impl.DefaultScriptingLanguageExecutor.executeScript(DefaultScriptingLanguageExecutor.java:70)
	at de.hybris.platform.hac.facade.HacDynamicLanguagesFacade.executeScript(HacDynamicLanguagesFacade.java:101)
	at de.hybris.platform.hac.controller.console.DynamicLanguagesController.scriptExecute(DynamicLanguagesController.java:76)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:566)
	at org.springframework.web.method.support.InvocableHandlerMethod.doInvoke(InvocableHandlerMethod.java:190)
	at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:138)
	at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:105)
	at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod(RequestMappingHandlerAdapter.java:892)
	at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:797)
	at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:87)
	at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:1040)
	at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:943)
	at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:1006)
	at org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:909)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:652)
	at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:883)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.sitemesh.webapp.contentfilter.ContentBufferingFilter.bufferAndPostProcess(ContentBufferingFilter.java:169)
	at org.sitemesh.webapp.contentfilter.ContentBufferingFilter.doFilter(ContentBufferingFilter.java:126)
	at org.sitemesh.config.ConfigurableSiteMeshFilter.doFilter(ConfigurableSiteMeshFilter.java:163)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.web.multipart.support.MultipartFilter.doFilterInternal(MultipartFilter.java:125)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:320)
	at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127)
	at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:119)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:158)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:170)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilterInternal(BasicAuthenticationFilter.java:158)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:116)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.csrf.CsrfFilter.doFilterInternal(CsrfFilter.java:124)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:74)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.access.channel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:157)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:334)
	at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:215)
	at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:178)
	at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358)
	at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.web.filter.HiddenHttpMethodFilter.doFilterInternal(HiddenHttpMethodFilter.java:94)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:329)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$StatisticsGatewayFilter.doFilter(AbstractPlatformFilterChain.java:417)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at de.hybris.platform.servicelayer.web.SecureMediaFilter.doFilter(SecureMediaFilter.java:107)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at de.hybris.platform.servicelayer.web.DataSourceSwitchingFilter.doFilter(DataSourceSwitchingFilter.java:66)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at de.hybris.platform.servicelayer.web.session.stale.impl.DefaultStaleSessionCheckingFilterChain.doFilter(DefaultStaleSessionCheckingFilterChain.java:55)
	at de.hybris.platform.servicelayer.web.SessionFilter.doFilterInternal(SessionFilter.java:124)
	at de.hybris.platform.servicelayer.web.SessionFilter.doFilter(SessionFilter.java:92)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at de.hybris.platform.servicelayer.web.ResourcesGuardFilter.doFilter(ResourcesGuardFilter.java:46)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at de.hybris.platform.servicelayer.web.RedirectWhenSystemIsNotInitializedFilter.doFilter(RedirectWhenSystemIsNotInitializedFilter.java:101)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at de.hybris.platform.servicelayer.web.Log4JFilter.doFilter(Log4JFilter.java:44)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at org.springframework.session.web.http.SessionRepositoryFilter.doFilterInternal(SessionRepositoryFilter.java:167)
	at org.springframework.session.web.http.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:80)
	at de.hybris.platform.servicelayer.web.session.HybrisSpringSessionFilter.doFilterWithSessionRepository(HybrisSpringSessionFilter.java:85)
	at de.hybris.platform.servicelayer.web.session.HybrisSpringSessionFilter.doFilter(HybrisSpringSessionFilter.java:70)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:299)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.processStandardFilterChain(AbstractPlatformFilterChain.java:207)
	at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:184)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:358)
	at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:271)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at de.hybris.platform.servicelayer.web.XSSFilter.processPatternsAndDoFilter(XSSFilter.java:358)
	at de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:306)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:544)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)
	at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:764)
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:698)
	at de.hybris.tomcat.StoreJvmRouteAsContextParameterValve.invoke(StoreJvmRouteAsContextParameterValve.java:50)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:364)
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:616)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:831)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1629)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: javax.mail.MessagingException: Could not convert socket to TLS;
  nested exception is:
	javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
	at com.sun.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:1880)
	at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:648)
	at javax.mail.Service.connect(Service.java:317)
	at javax.mail.Service.connect(Service.java:176)
	at javax.mail.Service.connect(Service.java:125)
	at javax.mail.Transport.send0(Transport.java:194)
	at javax.mail.Transport.send(Transport.java:124)
	at org.apache.commons.mail.Email.sendMimeMessage(Email.java:1459)
	... 146 more
Caused by: javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
	at java.base/sun.security.ssl.HandshakeContext.<init>(HandshakeContext.java:170)
	at java.base/sun.security.ssl.ClientHandshakeContext.<init>(ClientHandshakeContext.java:98)
	at java.base/sun.security.ssl.TransportContext.kickstart(TransportContext.java:221)
	at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:433)
	at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:411)
	at com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:507)
	at com.sun.mail.util.SocketFetcher.startTLS(SocketFetcher.java:447)
	at com.sun.mail.smtp.SMTPTransport.startTLS(SMTPTransport.java:1875)

Accepted Solutions (1)

Accepted Solutions (1)

dhrgar
Discoverer

Hey,

we had the same issue and it is caused by a minor java upgrade on cloud systems:

Since 26th of July, Commerce Cloud backend management systems have been configured to use the updated Java version 11.0.11 for all build and deployment operations. One of the features included in this update is the removal of support for TLS 1.0 and 1.1 and enforcement of TLS 1.2.

https://bugs.openjdk.java.net/browse/JDK-8202343

It can be resolved by setting the following property in the properties of hcs_common service in the Cloud Portal:

ccv2.additional.catalina.opts=-Dmail.smtp.ssl.protocols=TLSv1.2

Regards,
Drazen

0 Kudos

Hi, you're right, e made a ticket to SAP and they answered us the same.

Regards

Yasbet.

Answers (0)