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Error Message in Lead creation due to Org-Structure Changes

rrrrrsk
Explorer
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Hii colleagues,

Could I get your input on the following. When creating a new Lead, customer is getting an error that the Sales Org is not valid. The error mentions the Sales Unit and NOT the Sales Org maintained in the quick create screen. There is one KBA that refers to this error when replicating leads - it suggests to mark the unit as a sales org. but another error appears when this happens ("Sales Organization BCI/SBD-EX cannot be below sales org BCI/GP).

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Answers (1)

Answers (1)

EmanuelGraves
Explorer
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Ensure that the Sales Organization (Sales Org) and Sales Unit are set up correctly in SAP's organizational structure. Verify that the Sales Org is assigned to the correct company code and that the Sales Unit is assigned to the Sales Org as per your organization's hierarchy. When creating a new lead, ensure that the correct Sales Org and Sales Unit values are entered. Users should select the appropriate values from the available options in the system to avoid data entry errors. Refer to SAP's documentation, including SAP Notes and Knowledge Base Articles (KBAs), for guidance on resolving issues related to Sales Org validity errors during lead creation. SAP's support resources may provide specific instructions or troubleshooting steps tailored to your system version and configuration.