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Error: Manual invoice processing for reference document not permitted

SAPSupport
Employee
Employee
0 Kudos
117

We have created an invoice 123 by using follow up new invoice function. Now we are going to create a follow up credit memo for the invoice 123, but get error: Manual invoice processing for reference document not permitted

How can we make a credit note? What can we do?


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SAPSupport
Employee
Employee
0 Kudos

Creating a Follow-Up credit memo from an invoice which was created as a follow-up document is not supported. This is the reason for the error message "Manual Invoice Processing for Reference Document not Permitted".

Instead of create credit memo for the invoice, you can cancel the invoice. The invoiced amount will be deducted from the customer balance.