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Embedded SAC in Intelligent Sales&Service Cloud V2: external data sources

KatarzynaS
Explorer
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Dear SAP experts,

we currently have a question regarding the usage of embedded SAC in Intelligent Sales/Service Cloud.

Is it possible to use external data sources or cloud data sources for creating stories withing embedded SAC?

The use case would be to have an application running on BTP storing data in a cloud database, which should be involved in Stories in embedded SAC of SAP Sales Cloud.

The documentation for SAP Service Cloud V2 says that we can only use those data sources from SAP Service Cloud Version 2.
 

KatarzynaS_0-1716389018540.jpeg

However, the video in Analytics Guide also shows data sources marked as (extension), which is why our question is coming up, how external data should be treated.

Especially considering the approach of building side-by-side extensions, and having lots of data involved outside of Sales/Service Cloud in different cases.

Also, there is the approach of multilevel data sources. Could we solve this by creating an internal data source in Sales/Service Cloud, which references to the cloud data base?

Thanks for your help.

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Simon1982
Explorer

Hi @KatarzynaS ,

The documentation is right. Currently you can't create custom datasources in SAC Embedded. The "extension" datasource in the Analytics demo is an automatic generated datasource when you create extension fields on an object in V2. 

Simon

KatarzynaS
Explorer
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Thanks Simon! Do you know if this is on the Roadmap?
Simon1982
Explorer
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No I don't believe so. SAP advised us to use a standalone SAC tenant for that. Which is currently also not possible yet btw. KR, Simon