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Emarsys smart insight not working as expected

Rvanjari
Explorer
0 Kudos
88

Hi All , 

I am working with smart Insight in Emarsys for Purchase Data(sales Data) , i have uploaded the sales data via SFTP , the file is processed even in data quality i can see the data getting processed but some how i dont see the the smart insight spent so far not getting updated.

Any specific reason this dint work ? do i need to do some additional things to have those replicated to my contact ?

Many Thanks,

Ruchita

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KunalBansal
Active Contributor
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Hello @Rvanjari,

I hope you've already checked the settings and rules documented in the Smart Insight Settings under the menu Management > Smart Insight Settings.

If all settings are checked and still face the issue, submit an SAP Ticket under CEC-EMA to get support.

I hope this answers your query to mak answered.

Best Regards,
Kunal Bansal
SAP CX Solution Architect