Emarsys reporting is not showing impressions for Mobile

[SAPSupport]

I have a web channel campaign that is set to be shown in mobile too, but after some tests, I've seen that this campaign is not even performing on mobile. The impressions show 0 for all KPIs under Mobile.

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[SAPSupport · Accepted solution]

This is currently a system limitation as Web Channel reporting cannot differentiate between desktop and mobile impressions in Visual Editor-based campaigns.

To check the impressions for each platform - desktop and mobile - you must design the campaigns using the HTML editor. This is explained at SAP Emarsys Help: Editor types