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Email Template Language

Former Member
0 Kudos

Hi Experts,

System: SAP CRM 2007 WEB UI (ERMS)

With regards to Email Templates (mail forms) there is option to create a mail form only in English Language. After creation, one can maintain deferent version in different languages (with the use of Translate button under MORE dropdown). The problem is when we search the email form, only forms with Language ENGLISH are displayed and the agents do not have any option to pick mail forms in different languages. How can this be made possible? Am I missing some step?

Regards,

Ronit

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Ronit

For some strange reasons this is how it works.

So when you translate your mail from , change the mail form description to something else.

Now do a search by only the "Mail Form description" and enter translated description, keep language and other fields field empty .

Now you will see that the mail form is picked up from translated description.

I think what happening is when searching by "Language or Mail form ID" it only looking at table CRMD_PML_HEAD whereas it should query the table CRMD_PML_DESCR which has Mail forms in all languages.

Provide this info to SAP in a OSS message and ask them to resolve it.

Regards

Rupesh

Former Member
0 Kudos

Thanks a lot Rupesh! That is helpful.

Regards,

Ronit

Answers (0)