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EC Service Center - Draft Email visible to Employee

Andrew86
Participant
0 Kudos

On an Agent drafting an email on a Ticket in SAP C4C, the corresponding Employee can view this draft email when they examine the Ticket Interactions via the Employee Central Service Center console.

Is there a way to prevent this occurring as an Employee should not seen any draft emails which might be prepared on a Ticket?

To check, create ticket and then draft an email and save.  Access ECSC, select ticket, review Interactions and select "Conversation from Email".  The draft email will be present.

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