Display Telephonenumber as BCM-Hyperlink

[tobias_hainke]

Hi experts,

we have got a CRM 7.0202 System and we want to display the telephonenumber in the Partner-Tab of a ticket as a hyperlink.

We want that the user can click on the telephonenumber and then a BCM call will be started.

Is anybody familiar with that feature? Is this a standard-feature?

Thanks for your help!

Regards,

Tobias

[BGarcia · Accepted solution]

Hi Tobias,

You'll have to change GET_P method for that node. An example of the code you need, is at class CL_CRMCMP_B_BUPADETAILB2B_CN07, at method GET_P_TELEPHONETEL.

Try to check if it helps you a little more.

Kind regards,

Garcia

[tobias_hainke · Accepted solution]

Hi Bruno,

thanks for your fast response. I have checked your example but it is still not working I found another example in the same method in class CL_ICCMP_BP_BUPACOMMACCOU_CN01 but it is not working too.

Do i only need to edit the P-Getter-Method?

I have uploaded a screenshot that you can get an idea of what i exactly want...

Thanks.

Regards,

Tobias

[BGarcia · Accepted solution]

Hi Tobias,

Try one more thing. Additionally to the coding part, can you check if you have assigned a CMS_ROLE profile (ex: DEFAULT_IC) to your business role? If not, can you add it and test again?

Kind regards,

Garcia

[tobias_hainke · Accepted solution]

Hello Bruno,

the problem was, that the CMS Role "CMS_ROLE" wasn assigned to our business role! Now it works fine!

THANKS A LOT!!!