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Customer service backoffice

Former Member
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How can we open customer support backoffice in hybris 6.1.

We tried adding the "customersupportbackoffice" extension in localextensions.xml but to no avail.

Also, we have the same issue with ex "ordermanagementbackoffice" extensions.

Accepted Solutions (1)

Accepted Solutions (1)

former_member638520
Contributor
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Hi Marko,

What does it mean : 'doesn't work' ? Is customerSupport visible in a perspective selector widget? Did you initialize platform after adding new extension?

Regards

Lukasz

Answers (4)

Answers (4)

Former Member
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Hello Marko, I think its user roles issue, Login with CustomerSupportAgent

Regards C

former_member638520
Contributor
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Hi

It might be problem with user's roles as well. Probably this aswer will be helpful for you:

https://answers.sap.com/questions/12760259/backoffice-commerce-search-perspective-no-longer-a.html?c...

Regards

Lukasz

Former Member
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We tried logging in the backoffice with admin/nimda. Can he see the customerSupport perspective?

former_member638520
Contributor
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I guess user needs one of the following: role:customersupportadministratorrole, customersupportmanagerrole, customersupportagentrole, backofficeadmin

You can check it as follows: 1. Open orchestrator (press F4) 2. Check whether customersupport_backoffice_perspective_name is available 3. Click on customersupport_backoffice_perspective_name tab 4. Open border layout settings 5. Check 'Access restrictions' tab

Former Member
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This has helped. Thank you very much for your assistance Łukasz.

Former Member
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To answer your questions, we did initialize the platform, but customerSupport isn't visible in perspective selector widget, just like on Lukasz picture.

We also tried using recepies (b2c_acc_oms, b2c_acc_plus) and a custom install of hybris. All this options had the same above mentioned result.

Former Member
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Hi Marko,

Just open backoffice (ex : localhost:9001/backoffice) there you can see different perspectives (click on different perspective icons in top left corner once logged in) like customerSupportBackoffice and ordermanagemetbackoffice etc.

Thanks,Pradeep

Former Member
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Unfortunately that was the first step we tried but it did not help. All we could see was Administration and Commerce Search.