CRM Sales Order: Order Reason dropdown not getting populated

[Former Member]

Hi Gurus,

I have a problem with the field "order reason" in CRM WEB UI (Interaction Center). The dropdown is not getting populated.

The data element of this field which is present in ERP(AUGRU) and the customizing settings  for the Standard Order are into: Sales and Distribution->Sales->Sales Documents->Sales Documents Header->Define Order Reasons.

How can I do obtain this catalog in CRM for the "order reasons". Is ther any object in CRM to load the order reasons via R3AS?

The "Order Reason" is a mandatoty field in the Std Order in ERP Side, and we have problems when the Sales order of CRM is sent to ERP.

Maybe is important to say than we are working with CRM 7.0 and ERP 5.0.

Thanks for any useful replies.

Best regards

[Former Member · Accepted solution]

Hi MC,

You will have to do three configurations in CRM system:

1. Go to SPRO - CRM - Settings for Activities - Define Code Groups and Codes for Catalog. Use Catalog A1. Click on New Entries. Give a new name for Code Group. Select it and click on Codes.

The Codes should exactly be the same which has been maintained in ERP as order reason. One code for each of the ERP order reason.

Then maintain Code Group Profile under 'Define Code Group Profiles'. (Catalog A1)

Then 'Define Subject Profiles'. Click on 'New Entries'. Give a name to Subject Profile. Select 'Activity Reason' as Subject Profile Category. Select your Code Group Profile. Click on Code Group to check if your Code Group is visible. Save it.

2. Go to your Sales Order Transaction Type. Select 'Business Activity' in Tx. Categories (if you dont have 'Business Activity, then you will have to add it)

Click on Customizing header and add your Subject Profile which you created earlier.

Now when you create a new sales order, under Order Reason you will see the codes.

3. To Map CRM codes to ERP Codes.

Go to SM30 - CRMV_CODEMAPMSA. Click on New Entries. Select the Catalog, Code Group and Code which you had created in CRM and in Activity Code, enter the Order Reason of the R/3.

You can even refer to note 678281.

Hope this helps.

Cheers,

MG

[Former Member · Accepted solution]

Thanks for your response Mangesh, the problem was solved!!

MC.

[Former Member]

Hi Maricarmen,

You can create a dataelement at domain level for the order reason, and maintain the order reason dropdown values at the domain level. Later using CRM AET ( application enhancement tool ) to add the field to standard order. Hope this helps u. Can ask for further doubts.

Regards,

Hcl Innovators.

[Former Member]

Hello,

You or your developer could debug the GET_V-methode for this field in the component workbench. There the drop-down-list gets populated. You should find a database-select-statement.

Best regards,

Thomas Wagner

[Former Member]

Hello,

Sorry, I don't find the field in our CRM system. Only reason for rejection. I don't know how to fill it in ERP.

Best regards,

Thomas Wagner