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CRM OVER VIEW

Former Member
0 Kudos

hi sap crm guru

guide me how i make a career in sap crm functional i done my mba in crm i have a knowledge of abap prong... tell me how do u work in sap crm and how many branches( some i know like sale internet sales) tell me more. tell me some transaction which is commonly use in sap crm .........

Accepted Solutions (1)

Accepted Solutions (1)

KaushalShah
Active Contributor
0 Kudos

This might help:

Regards,

Kaushal

Answers (2)

Answers (2)

former_member927251
Active Contributor
Former Member
0 Kudos

Hi,

Start at http://www.sap.com/solutions/business-suite/crm/featuresfunctions/index.epx

This will give you an overview of features and functions within CRM.

Go to http://www.sap.com/solutions/businessmaps/DEE27EBB1D564D8C800231FE6D54325D/index.epx to get an overview of SAP CRM Business and solution Maps. This will provide you with detailed maps that contain clickable functionality explanations.

I would say that the Interaction Center WinClient is still the most widely used application within CRM. Transaction CIC0. The web based Interaction Center is one of the focuses of this forum.

Hope this helps you on your way. If so, feel free to reward points.

Kind regards,

KZ