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CRM Mail Form messes up HTML code

Former Member
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Hi experts,

Our client is using CRM Mail Form to create email campaign. They use Dreamweaver to draw design html page and copy the code to CRM to create mail form. However, the code is always a mess because the mail form editor will change it automatically, style sheet won't be recognized either.

I know that to create email HTML you have to follow certain rules like using table instead of div, using inline code, etc. The problem is that the marketing guys who create the email are not programmers. They create html by using drag and drop kinda actions in Dreamweaver. It's not possible for them to change the code afterwards.

So I wonder if there is any way or tool we can use so that the HTML created by which will be able to fit the Mail Form editor.

Thank you.

Accepted Solutions (1)

Accepted Solutions (1)

Active Contributor
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Marketing Mail Forms use the BTF editor - it's a known issue that certain html elements are removed by the editor. I'm not sure about any known issues caused by dreamweaver but I know some issue from pasting html source to the editor. This is documented in the following SAP note:

1758206   BTF editor: Inserting texts from MS Word and Outlook(

Please also refer to the following SAP notes:

1811683  BTF editor: Document replaced by error text (2) (

1795731  BTF editor: Document completely replaced by error text (

1712337  BTF-Editor: Remove <tab> elements in HTML documents (

Technically the html source is checked in the following method:


I hope this gives some ideas about the tags that are causing the issue.

best regards,


Former Member
0 Kudos

Hi Johannes,

Thank you for your reply. It's very helpful.

I did notice that it gave an error message similar to those in the notes. What I'm getting is a warning: " Warning Message Non-secure content was filtered. Click here to display full content." If I click that message, it will show the original code alright. As long as I use table and inline stylers in the html code, the email seems fine. I tried downloading the notes to our system but none of which was able to be implemented. Looks like our system is quite new. I was wondering if there is a way to get rid of that warning. It shows up every time after a test send. I'm not sure if it's good for a high volume email campaign.

Thank you

Answers (0)