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CREATE FOLLOW UP EMAILto insert/populate the Service Request in the body of the e-mail

Former Member
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Hi Experts,

We have a requirement from client where they want to a CREATE FOLLOW UP EMAIL, where in the they want insert/populate the Service Request in the body of the e-mail . if not, can we copy & paste as interim solution.

we request your urgent assistance here .

Thank You

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Mahesh,

You can use Smart Form PPF Actions for this requirement. Create a new PPF action of type Smart Form email. Create a new smart form and assign it to the PPF action definition. In the Smart form interface definition, you can define the details which you want to be displayed in the email output. In runtime, you can pass the details of the service request to the smart form thru the PPF action. Attach this action to the Transaction type associated to the service request and specify a suitable start condition in the action to control when the email needs to be sent.

This way you can print the contents of the service request in the email that will be sent.

Hope this helps.

Regards,

Prathap

Former Member
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Hi Mahesh,

you can create a followup email for a service request. In this method the Email will be attached to the service request. When you search for the service request theE mail associated with the service request will be viewed in a Tree structure. Please check whether this will help to address your issue.

http://help.sap.com/saphelp_sm40/helpdata/en/79/9d0968b3c74f17a20559b47ade8751/content.htm

http://wiki.scn.sap.com/wiki/display/CRM/How+to+set+up+Threading+in+ERMS

Regards,

karthik J