Copy Control of transaction type and item categories

[Former Member]

Hi All,

In customizing I have done the copy control of transaction type and item categories. If I need to create a service order fron service contract how the transaction service contract wil be copied to service order. Do I need to do some setup for this.

I know if I do the copy control then from the previous doc I can create further like if we consider the sales or service cycle then from from service aggrement I can create service contract and from service contract I can create the service order and from service order I can create the service complaint and so on.

Can anybody suggest me thouhroly because I am very new to this ans need step mby step.

Second thing I read from doc that service complaint can be created fron product, billing doc. etc by giving the external no. Could anybody tell me how the service complaine will be copied from all these.

Valuable answer will be highly appreciated.

Thanks in advance

Saravana

Edited by: saravana kumar on Jan 10, 2008 7:20 AM

[Former Member · Accepted solution]

Hi saravana,

Use Actions to create a service order from service contract. Go to trans. sppfcadm, choose crm_order and create an Action Profile with the object type name for service contract and context class: CL_DOC_CONTEXT_CRM_ORDER.

Assign to your Action Profile an action with processing type: Method call and method: Copy Document.

Create a processing parameter: give descriptions to element, name and short description. Choose ABAP dict. Reference:

Structure: crmd_orderadm_h

field: process_type.

On 3rd tab 'Initial value' write the Business Transaction type from the service order.

Then you have to define a start condition, for example the action for the copy document should start if the user chooses a field from the service contract with a standard value. All this information has to be defined in Condition definition.

Hope it helps.

Best regards,

Roula Lazaridou

[Former Member · Accepted solution]

Hi Roula,

Thanx for ur answer. I am not little clear. To define this I think I need to define action profile first.Am I correct.

Second thing U hv mentioned here create an Action Profile with the object type name for service contract and context class: CL_DOC_CONTEXT_CRM_ORDER. an u be little clear on this. If u have any best practices doc or steps to do can u send me or any how could u guide me this how to achieve.

kumar.s2m@hotmail.com

Thanx

Saravana