cancel
Showing results for 
Search instead for 
Did you mean: 

Contact Person linked to multiple Corporate Accounts from SAP CRM to SAP Marketing Cloud

former_member597276
Discoverer
367

Dear SAP Support,

in SAP CRM we associated a Contact Person for the first time to a Corporate Account (relationship category: BUR001). The relationship was correctly replicated to SAP Marketing Cloud.

Subsequently, we associated the same Contact Person to another Corporate Account (relationship category: BUR001). This new relationship was correctly replicated to SAP Marketing Cloud but the previous relationship between the Contact and the first Corporate Account was deleted.

Could you kindly verifiy why SAP Marketing Cloud has this behaviour? We expected that both the relationships were maintained also in SAP Marketing system (as it happens in SAP CRM system).

Thank you very much,

Alberto

Accepted Solutions (0)

Answers (1)

Answers (1)

SCHNEIDERT
Active Contributor
0 Kudos

Hi @Alberto Giuseppe Russo,

There's already an improvement request with status "Accepted" on the Customer Influence Portal(https://influence.sap.com/sap/ino/#/idea/212991). I think that one meets your requirement.

So actually what you're trying to achieve is not possible since in Marketing Cloud one Contact Person is linked to one Corporate Account.

Hope that helps.

BR Tobias