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Completion date popping up when a ticket is not completed

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Dear all,

I'm experiencing something strange in C4C.

Sometimes when we set the status of a ticket on 'Awaiting information' the completion date pop-ups in the ticket list even if the ticket hasn't been completed- This happens mostly when we have a ticket out of SLA and on a specific status (awaiting information)-

Can anyone help me with this?

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Answers (1)

Active Participant
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Hi Ivan,

Please check the Status Dictionary for Tickets in BC activities. Seems to be Life cycle status of 'Awaiting information' is configured as Completed or Assignment Status as Requester Action.