complaint management in sap c4c

[Former Member]

Hi peers,

Im working for a client which manufacturers alloys. They don't have much of service process. The process that they have post sales is mostly related to the quality of the material. For eg purchase return, the weight of the quantity was less so compensation. Can anyone please guide how to map this process in C4c. The client uses the quality system in ECC

[Unirs40 · Accepted solution]

Hi Ruchika,

You can map this scenario to complaint ticket for ECC orders functionality of C4C. This is available under ECC search work center, wherein you can search for ECC sales orders from C4C and for the defective line items (quantity mismatch, damaged material, etc.,) you can raise a complaint. This complaint is created with reference to the ECC order.

for further details, you may look at the below SCN post

http://scn.sap.com/message/16036137

Regards,

Srinivas

[Former Member · Accepted solution]

thanks a lot for the guidance

[former_member205826]

The 'Complaint Management' module in C4C caters to these specific business needs. For an overview, please refer to chapter 6.4.4 (page 453) in the admin guide

SAP Hybris Cloud for Customer Administrator Guide

[former_member221362]

Hi,

You may check the AUTOMOTIVE industry solution in C4C this might help you.

Regards,

Suresh