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Comparison between service-side integration and client-side integration between SAP C4C and Outlook

DAcker
Contributor
742

Hi all,

is there somewhere a documentation which functional differences there are between the client-side and server-side Outlook integration for SAP C4C (Sales Cloud, Service Cloud).

I found this, but this refers to SAP CRM (on-prem) not on-demand:

https://help.sap.com/saphelp_crm70/helpdata/EN/4c/987f5114825905e10000000a44538d/frameset.htm

Or is this as well valid information for C4C outlook integration?

Thanks,

Deborah

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WoodyCX
Participant
0 Kudos

Hi,
in addition to what was said, I received information from SAP, that server-side integration requires C4C in Enterpise Edition. Beside this, workcenter "E-Mail Integration" (not to confuse with Groupware Settings) is also only available for server-side integration.
So it seems, that with client-side integration we have limited functionalities in comparison with server-side (well, everthing that can be set within "E-Mail Integration" workcenter really).
Yet, I also did not find any clear comparison of functionalities between these two.

Best regards,
Adam