COD2405 I want to send an e-mail to account contact as a workflow.

[SAPSupport]

Hello,

I'm using "Recipient Determination" as an account team.

But it also sends an alarm to the employee. The drop down box list that specifies "Recipient Determination" does not have a field to set account contact.
And there is nothing in "Custom Recipient determination".
And i hope the workflow sends an e-mail notification to the Sales employee only.

Can you tell me how to set it up?

Thanks!

------------------------------------------------------------------------------------------------------------------------------------------------
Learn more about the SAP Support user and program here.

[SAPSupport · Accepted solution]

Hello,

It is currently not possible to add Sales Employee as Recipient Determination for Workflow Rules as per C4C standard design.

As a workaround, you shall try using 'Owner' field or use BADI -"ExitForGettingWorkflowRecipient".

I hope this helps.

Thanks,

SAP Support