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capturing date and time of change in employee responsible partner function

Former Member
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Hi All,

Can we capture the time and date when the employee responsible partner function is changed in the service ticket?

Can this information be retrieved from some history table?

Thanks in Advance.

Regards

Shilpi

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Shilpi,

If you click on menu EXTRAS --> CHANGE DOCUMENTS, you can get the change history of Employee responsible for that service order.

Hope it solves your problem.

Regards,

Shailesh Jadhav

Former Member
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Hi Shailesh ,

Thanks for the reply.

I have one more query.

When i view the cell contents I get Table Name as CRMA_PARTNER this is a structure.

I want to capture the date and time when the employee responsible was changed.How can i do that using a structure?

Thanks and Regards

Shilpi

Former Member
0 Kudos

Hi Shipli!

Technically changes are stored in CDHDR (change doc heeader), CDPOS (change doc item) tables.

Have a look at CDHDR table giving OBJECTCLAS = 'CRM_ORDER' and OBJECTID = document GUID. There you have USERNAME. UDATE & UTIME fields. With founded keys goto CDPOS table for relevant data segment, that was changed.

Hope it hepls.

Best regards,

Alexander Kirillov