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Can we read Interaction object within C4C ticket in SDK

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Hi there,

We are using SAP Service Cloud service Ticket functionality and within ticket We have a 'Interacts' tab.

We have a requirement that whenever a new interaction is initiated form this tab , by standard SAP default customer's email address populated. We want to prevent that and not popluate any address by default. My idea was in SDK I can implement 'After Loading' event for Interactions within Ticket but I cannot find any Interaction object within Ticket Scripts . Is there any way to capture this event in SDK and manipulate it?

Many Thanks

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Answers (1)

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You can try creating an AfterModify script for BusinessTransactionDocumentReference as this should trigger every time a new document reference is created.