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Campaign Management : Create Call List and assign it to Agent

anirkarmakar
Participant
0 Kudos

Hi,

I am creating a campaign Management for Debt collection . I have set the target group and set the communication channel as Phone. I have also set the IC agent and the Employee Responsible. But i am stuck with the creation of Call List of the target Group and from where the IC agent will be able to access the Interaction agent.

Thanks in advance

Accepted Solutions (1)

Accepted Solutions (1)

anirkarmakar
Participant
0 Kudos

Done.
After executing the campaign, i went to IC_MANAGER role. There i activated and assigned the call list to the desired IC_Agent.

Answers (1)

Answers (1)

jorge_ocamposbenito
Contributor
0 Kudos