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call list to winclient / webclient agent

Former Member
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once call list has been created how can we assign call list to an agent either in winclient or webclient...

can any guru help me in this please.

advance thanks

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Answers (1)

Answers (1)

Former Member
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Hi Rakesh,

For both winclient and webclient use transaction: CRMD_TM_CLDIST to assign the call list to agents.

Once assigned it will be seen in agents IC login.

Best Regards,

Pratik Patel

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