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Call is dropped after 30 seconds when it’s on hold

former_member645819
Participant
0 Kudos

Hi All,

We are using SAP CCtr 7.0.12 integrated with Asterisk.
Call is working appropriately but when the call is on hold, it’s dropped after 30 seconds.


When we checked the PSTN logon we noted the following:

X-Asterisk-HangupCause: Requested channel not available

X-Asterisk-HangupCauseCode: 44

Content-Length: 0

Does someone know how we can solve the issue? Or if someone is integrated with Astersik had this issue?

Best regards,

Juan

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former_member645819
Participant
0 Kudos

Hi,

The issue was solved, Asterisk does not know the call is on hold if any music is not play when call is on hold.

We had an issue in MRS, after solved it the Call is not dropped anymore.

Best regards,