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C4C ticket fields

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Dear colleagues,

Please share a document where I can find the elaborate informations in regards to the usage of the ticket fields from C4C (like the ones from Additonal info: contact information, prefered contact channel). Or thr ones used for interaction (reply all, new) email , Portal. Is there any document where all the fields are detailed explained to the business users?

Thank you

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Answers (2)

Answers (2)

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Hello Elz,

Once you logon to C4C tenant, from the Top Right by clicking on 'User Menu' and clicking on 'Help' - You can search for Help Center Document related to different Business Processes (For example: Search with keyword

'Tickets' ) to get Ticket related information i.e. Creation of Ticket, Processing of Ticket & it's Configuration .

Hope this help and this post can be set as 'Answered'.

Thanks and Regards,

Ankush Pashine

Active Participant
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I share with you the SAP HELP manual in the Ticket tab. Just search for keywords in this document and you will find what you want.

Hope this helps.