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C4C - extraction of emails including attachments and body text

former_member230869
Participant
0 Kudos

Hello everyone,

we need to overtake Opportunities and attached emails including email-attachments from C4C into an external application.

For opportunities I understood to use Data Workbench or to design a report.

But, for emails, I didn't found an option to extract emails including body text and attachments to a local directory.

Are there any options, which I don't know. Please note: we dont want to use HCI or a complex interface.

regards

chris

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Answers (2)

Answers (2)

former_member230869
Participant
0 Kudos

Hi Nishanth,

thank you for your hint. it works, but there is no link to the opportunity where the emails are uploaded to. Even the key of the email is missing.

I need the link to the opportunity as well.

Thanks.

christian

nish_murthy
Advisor
Advisor
0 Kudos

Hi christian.gerken,

There is an Export to Excel option in Activities work center -> E-Mails tab, from where you can export the e-mails to your local system. The attachments are also available to be downloaded from the Library workcenter -> Attachments tab.

Kind Regards,

Nishanth