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Blocking a incoming number in SAP BCM 6.0 at application level

Former Member
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Hello everyone

Kindly guide me how can i block a number (Incoming call) in sap bcm 6.00 at application level. means whenever there is a call from that number to my call center it should send him bye message or the call should not get connected.

Thanks & Regards

Uday Gurav

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Answers (1)

Answers (1)

Former Member
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Hi Uday,

I think you need to create an IVR in front of your application and check the Anumber inside of it. If you have multiple numbers what you may need to block or send to some other queue (like VIP numbers) you need to use CUSTOM state and send a request in SQL database, where you need to save all the exceptional number in a separate table.

Do you have experience in creating Custom State methods in BCM 6.0 Voicedit?