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Best Practice For SAP CRM Case Management

Former Member
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277

Hi,

Could someone please point to best practices for CRM Case Management. I have lokked all over and I found all the best practices except for case management.

Your assistance will be appreciated.

Martin

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
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Hi Experts,

Could any one have best practices for Case Management and Service Manager profile maintainence in E2crm .

regards,

Sarangamath

Former Member
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Hi,

Can you help me to understand how to configure the Case management - public sector in CRM 7?

Thanks

Siva

Former Member
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Hi Martin,

I was just working on case management and there is no best practice documentation but the following link was most helpful.

http://help.sap.com/saphelp_nw04/helpdata/en/5c/5d79287a9afc47a62e5197b582cc97/frameset.htm

Let me know if you need further assistance.

Former Member
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Check around FSCM (Financial Supply Chain Management) or SAP Dispute Management.