backoffice collaboration center not clickable

[bidyadhar_tripathy]

Hello All,

When I am clicking on Collaboration Center icon in backoffice/pcm backoffice, then no popup or nothing is showing.

I tried with admin user and product manager user (which has backofficeworkflowusergroup)

Any pointers in this issue.

[former_member620692]

If it is not working with the admin login, there is something wrong. Did you check the console log for error? Note that it does not appear in a popup window. The collaboration center appears in a toggle sliding screen. Please try in some other browser. If the problem is not resolved, enter Application Orchestrator mode using F4 keyboard button while you are logged in as an admin and Reset Everything.

If it still does not work, you can try adding pcmbackofficesamplesaddon in localextensions.xml as a trial and error.

[bidyadhar_tripathy]

Hi Arvind,

Thank you for the detailed explanation.

I tried with "Reset Everything" and "pcmbackofficesampleaddon" approach. But still it is not working. As you can see in my attached screenshot, collaboration center icon is left aligned but it should be in center.

On click of Collaboration Center icon nothing is opening, but it should toggle slide screen.

I did not see any error in console log while clicking on the icon.

Note : I tested with different browsers too.

[former_member620692]

I will keep this in mind and update you as soon as I find some resolution. In the meantime, I have sent a message to some backoffice experts so that they can also look into it.

[bidyadhar_tripathy]

Hi Arvind,

Thank you for the help. :)

[bidyadhar_tripathy]

Hi ,

Collaboration center was not clickable due to a custom extension in our project. So after excluding that extension from localextension.xml. Now it is working fine.

Thank you for your help on this issue.

[former_member620692]

Great. You are most welcome.

[former_member635212]

Hello Everyone,

I had tried below steps in my local and was able to resolve the issue.

Attempt-1: please check if you have pcmbackoffice extension in the localextensions.xml or not. If not, please include it, do ant all, start the server, perform system update and login to backoffice to check if the problem is resolved.

After this step, I have entered in Application Orchestrator mode using F4 keyboard button and selected "Reset Everything" option.

After doing these 2 steps I am able to see Collaboration Center Icon in my home page.

Hope this will be helpful.