B2C webshop - A runtime error occurred

[Former Member]

Dear all,

Our B2C webshop is down and giving the error

"A runtime error occurred - Contact the administrator - Start application"

I have restarted the application but still getting the same error not sure what happend.

[mark_foley · Accepted solution]

Hello,

If possible can you get some information from the session log this may assist in finding the cause of the problem.

Regards

Mark

[Former Member · Accepted solution]

Hi Mark,

The production CRM server was down and now it is up. But still we have issue in production B2C webshops. I am unable to show the session trace informations as in the admin login -> session trace --> start application not working. Not sure the reason.

[mark_foley · Accepted solution]

Hi ,

If you restart the application from the Visual Admin does it start then?

What error do you recieve when you go to the webshop now?

regards

Mark

[Former Member · Accepted solution]

In B2C webshop it is saying

-

---

An error occurred:

An application error occurred

In B2B

-

---

login screen is comming but after wards it saying the same error as above.

[mark_foley · Accepted solution]

Hello,

From that error it is possible that the system is still unable to contact the backend. Within the XCM are you abnle to test the Jco connection?

does this test fail.

Regards

[Former Member · Accepted solution]

Hi,

In the XCM administartor I am not able to do any thing. Is this because of production server?

Not sure what is happening. I able to do this in Dev and QA..

Is there any other way to check?

[mark_foley · Accepted solution]

Hi,

I would check for errors in the Default trace on the J2EE to see whats going on there. In the visual admin is the Application running? I would also stop and start it again from here.

regards

Mark

[Former Member · Accepted solution]

Hi Mark,

From the logs I could see the below entries. It shows some issue with Product cateloguage. Please advice.

Feb 25, 2009 2:28:55 PM bctracing.isa.runtime [SAPEngine_Application_Thread[impl:3]_29] Debug: [(J2EE1979100)ID2023208650DB02706280855622221063End|?][actionxecution]='end' [actionclass]='com.sapmarkets.isa.isacore.action.ShopReadAction' [path]='/b2c/readshop' [forward]='/catalog/ISAEntry.do' [exectime]='15171'

Feb 25, 2009 2:28:55 PM bctracing.isa.runtime [SAPEngine_Application_Thread[impl:3]_29] Debug: [(J2EE1979100)ID2023208650DB02706280855622221063End|?][actionxecution]='begin' [actionclass]='com.sapmarkets.isa.catalog.actions.ISAEntryAction' [path]='/catalog/ISAEntry'

Feb 25, 2009 2:28:55 PM bctracing.isa.runtime [SAPEngine_Application_Thread[impl:3]_29] Debug: [(J2EE1979100)ID2023208650DB02706280855622221063End|?][jcofuncionexecution]='begin' [funcname]='CRM_PCAT_IMS_IDXCAT_GETLIST' [ashost]='crmdb' [sysid]='PCR'

Feb 25, 2009 2:28:55 PM bctracing.isa.runtime [SAPEngine_Application_Thread[impl:3]_29] Debug: [(J2EE1979100)ID2023208650DB02706280855622221063End|?][jcofunctionexecution]='end' [funcname]='CRM_PCAT_IMS_IDXCAT_GETLIST' [ashost]='crmdb' [sysid]='PCR' [exectime]='110'

Feb 25, 2009 2:28:55 PM bctracing.isa.runtime [SAPEngine_Application_Thread[impl:3]_29] Debug: [(J2EE1979100)ID2023208650DB02706280855622221063End|?][actionxecution]='end' [actionclass]='com.sapmarkets.isa.catalog.actions.ISAEntryAction' [path]='/catalog/ISAEntry' [forward]='/b2c/error.jsp' [exectime]='532'

[mark_foley · Accepted solution]

Hello,

Its hard to tell from the log there what the problem would be . Are all elements of the environment up and running correctly Trex, J2EE, if you trace the problem from the backend system in ST01 do you recieve any errors?

Are there any other application running on the J2EE, has this been restarted?

regards

Mark

[Former Member · Accepted solution]

Hi Mark

How to check if Trex running or not? I am just affried of executing ST01 in production as it may cause any other application to stuck. Can I run?

[mark_foley · Accepted solution]

If you check the transaction Trexadmin this will give you the list of the Trex services to see if they are running . You just need to select the Trex from the list.

Do you know why the CRM Productive server was down , was this planned down time?

Regards

Mark

[Former Member · Accepted solution]

Hi Mark,

Production was down due to lack of space in some drive. I am really not sure what happend all of a sudden they started running well. Thank you very much for your help.