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Avoid timeout error in IC through coding

Former Member
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Hi Experts,

I have a requirement to avoid timeout error in interaction centre ,not through RZ* parameters.

but by coding in ICCMP_HEADER, headerviewset.htm.

Has anyone faced this before, can you pls share your ideas.

Highly rewarded.

Regards,

Lakshmi

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Lakshmi,

I assume you are referring to the session timeout that is tied to your basis setting. A hidden frame that does a periodic keep alive postback will keep the session alive. If you also have CTI integration, you need to also be sure your CMS is able to keep the communication session alive too.

Sincerely,

Glenn

Glenn Abel

Covington Creative

www.covingtoncreative.com

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Hi,

Can you please elaborate on the following:

1. What was RZ* parameter you had meant?

2. What is the time out issue scenario - when do you face it?

Accordingly we can look out for the reason of the timeout issue and come up with a solution.

Regards,

Harish P M