cancel
Showing results for 
Search instead for 
Did you mean: 

Automated Emails when Service Request is Assigned to Team - Solution Manager 7.2

dvan1
Explorer
0 Kudos

Could someone let me know how we can go about sending automated emails for Service Requests (SMRQ) when they've been assigned to a team? We currently have automated emails for RFC approvals and other change documents, but am not sure how to go about setting them up for Service Requests.

Thanks,

Accepted Solutions (1)

Accepted Solutions (1)

swu
Advisor
Advisor

Hi dvan1,

I would recommend following below KBAs to configure your email actions/conditions for SMRQ, but it's recommended to copy standard SMRQ to your own transaction type like ZMRQ to do the changes:
2434880 - How to configure email notifications in ChaRM and ITSM - Solution Manager
3103731 - How to work with Action Definition and Action Conditions
Following above instructions to do necessary changes for the email notification configurations.
Thanks.

vera_jiang1
Product and Topic Expert
Product and Topic Expert
0 Kudos
We helped you to accept the answer, since there were no updates after 7 days. You can unaccept it anytime if the answer provided was not helpful enough and you have further questions

Answers (0)