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Automated Emails when Service Request is Assigned to Team - Solution Manager 7.2

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Could someone let me know how we can go about sending automated emails for Service Requests (SMRQ) when they've been assigned to a team? We currently have automated emails for RFC approvals and other change documents, but am not sure how to go about setting them up for Service Requests.


Accepted Solutions (1)

Accepted Solutions (1)


Hi dvan1,

I would recommend following below KBAs to configure your email actions/conditions for SMRQ, but it's recommended to copy standard SMRQ to your own transaction type like ZMRQ to do the changes:
2434880 - How to configure email notifications in ChaRM and ITSM - Solution Manager
3103731 - How to work with Action Definition and Action Conditions
Following above instructions to do necessary changes for the email notification configurations.

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Product and Topic Expert
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