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Auto-response to customers who email to ‘reply-to’ email address in Email Campaign

former_member601733
Participant
0 Kudos

Hi All,

We are using SAP 365 for our email Campaign. Some customers reply back to the email send by campaign. Do we have any option to send autoresponse.

Regards,

Selvam

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former_member226
Employee
Employee
0 Kudos

Hi,

Yes, you can do this by configuring a trigger-based campaign for interaction type "Inbound Email" as the trigger and configure a follow-up action to send emails to such customers as "auto-response".

Note: You may need to activate the trigger in the "Manage Your Solution" app in order to configure a new campaign using this.

Thanks

Saurabh