Article batch no. not visible when going to do article exchange in a return receipt

[Tharindu]

Dear Experts ,

Recently we have experienced this matter when going to add new article for a return receipt for exchange purpose . While selecting new article to select with in the batch number selection screen the related batch numbers not been visible to select even though manually searched the batch number . Here is the screen shot below for your kind reference .

So kindly advise what could be the issue in here .

Thanks and Best Regards,

Tharindu Wijesinghe .

[Tharindu · Accepted solution]

Dear All,

Pleasure to inform that the said issue been sorted out after upgrading to the latest patch level (2.0 FP14 PL 02 ) .

Hope this will useful for all who referring this query .

Thanks and Best Regards,

Tharindu .

[Tharindu]

Hello Neeraj,

Thanks and appreciate your prompt response on this query . But this known error note is not going to help me here because no error message given in this situation . If the return receipt closed and when log again after restarting the CCO batch numbers are displaying selecting articles in new sales receipt . So guessing this might be an issue in the system perhaps . But need to have a confirmation to try with latest feature pack updates .

Thanks and Best Regards,

Tharindu .

[Neeraj_Jain]

Hello Tharindu Wijesinghe,

Please refer below SAP Note. Might be it's helps to you.

https://userapps.support.sap.com/sap/support/knowledge/en/2693418

Please confirm if it's works for you.

Regards,

Neeraj Jain